Help Desk Premier5.0 - Download

Help Desk Premier from Help-Desk-Software is designed to ease the hassles faced by customer service desk professionals while working in a fast-paced environment. It is a totally web-based software application that integrates flexible and customizable workflows that help enhance efficiency and performance. Help Desk Premier comes with features like a comprehensive ticket management lifecycle, a knowledge base accessible by customers as well as technicians, an effortless escalation process, and change as well as asset management.
Other features of this software application include email and Active Directory integration, along with easy conversion of customer emails to tickets. The best part about Help Desk Premier is that it allows you to configure your help desk software just the way you want; this means you can move windows around, change and swap panels, and arrange need-to-know information where you want it to be. Viewing data is also easy and flexible, as you can generate reports and create customized data views. This makes performance analysis, issue tracking, and system monitoring that much easier. Help Desk Premier installs easily over a Windows-based Server, or a desktop with Windows 7, Windows 8, or Windows Server 2008 and above operating system installed. It needs SQL Server installed for proper functioning, free downloads of which are easily available on the web. For more information on Help Desk Premier, please visit www.helpdesksoftware.biz.